Contact information

Thank you for visiting Chic Storage Co. We appreciate the opportunity to help make everyday home organization a little easier. Whether you are looking for a laundry hamper to keep clothing organized, a shoe brush for your footwear-care routine, or clothes hangers to create a tidier closet, we want your shopping experience to be clear and convenient.

If you have a question before placing an order or need assistance after checkout, please use the contact information below.

1. Business Information

Legal Business Name: TY, LLC
Store Name: Chic Storage Co.
Website: https://www.chicstorageco.xyz/

Business Address:
384 Aberdeen Dr
Davenport, FL 33896
United States

Return Address:
384 Aberdeen Dr
Davenport, FL 33896
United States

2. Customer Service Contact

Contact Person: Madison Alexander
Customer Service Email: [email protected]

Email is our primary contact method for product questions, order assistance, shipping inquiries, return requests, refund questions, and general website support.

When contacting us about an existing purchase, please include your order number so we can identify the relevant transaction.

3. How We Can Help

Our customer service team can assist with:

  • Product questions about laundry hampers, shoe brushes, and clothes hangers.

  • Questions about product descriptions and listed specifications.

  • Order confirmations and order-status inquiries.

  • Shipping fees and delivery information.

  • Tracking information, where available.

  • Address correction requests before shipment.

  • Return and refund procedures.

  • Exchange inquiries, subject to availability.

  • Reports of damaged, defective, incomplete, or incorrect products.

  • Website navigation and checkout questions.

  • Privacy-related inquiries and requests.

  • Questions about our Terms of Service and other website policies.

4. Returns and Refunds

If you wish to return an item, please contact us before sending the package.

Use the subject line:

Return Request – [Your Order Number]

Include the product name, order number, reason for the request, and photographs if the item arrived damaged, defective, incomplete, or incorrect.

Please wait for return instructions before shipping the item to the return address. This helps us identify your package and review your request efficiently.

5. Shipping and Delivery Support

For shipping assistance, please provide your order number and a brief description of the issue.

If tracking shows an unexpected status, a package appears to be missing, or an item arrives damaged, include the available tracking details and relevant photographs.

If you need to correct a shipping address, contact us as soon as possible. Changes may not be possible once the order has entered fulfillment or has been transferred to the carrier.

6. Privacy Inquiries

If you have a question about personal information or wish to submit a privacy-related request, email:

[email protected]

Please use the subject line Privacy Request and describe the nature of your inquiry.

For your protection, do not include passwords, complete payment card numbers, or unnecessary sensitive information in your message.

7. Customer Service Response Time

We aim to respond to ordinary customer service inquiries within 2–3 business days.

Response times may vary during weekends, public holidays, periods of high inquiry volume, or when additional information is needed to review a request.

This response target is an operational estimate and does not replace any response deadline imposed by applicable law.

8. Information That Helps Us Assist You

When contacting us about an order, it is helpful to include:

  • Your name.

  • Your order number, if applicable.

  • The email address used at checkout.

  • The product involved.

  • A clear explanation of your question or concern.

  • Supporting photographs or documents, where relevant.

Please provide only information reasonably necessary to address your inquiry.

9. Our Customer Service Commitment

We aim to make customer communication clear, respectful, and practical. Whether you need help understanding a product listing, checking on a delivery, or resolving an issue with an order, we appreciate the opportunity to review your concern and help identify an appropriate next step.

TY, LLC – Chic Storage Co.
384 Aberdeen Dr
Davenport, FL 33896
United States
Contact Person: Madison Alexander
Email: [email protected]
Website: https://www.chicstorageco.xyz/