Refund policy

At Chic Storage Co., we believe that keeping a home organized should feel simple, practical, and rewarding. Everyday items such as laundry hampers, shoe brushes, and clothes hangers may seem small, but they play an important role in maintaining a tidy living space. We want you to receive products that meet your expectations and to have a clear path forward if something is not right with your order.

This Return and Refund Policy explains how to request a return, which product conditions apply, how refunds are handled, and what to do if an item arrives damaged, defective, incomplete, or different from what you ordered.

This policy applies to purchases made through https://www.chicstorageco.xyz/ and is administered by TY, LLC.

1. Return Period

For eligible voluntary change-of-mind returns, you may contact us within 30 calendar days after the date of delivery.

To qualify for a voluntary return, an item should generally:

  • Be unused and in its original condition.

  • Be free from stains, odors, dirt, excessive dust, or signs of wear.

  • Have no damage caused after delivery.

  • Include its original packaging, labels, and accompanying components where reasonably available.

  • Be securely packaged for its return journey.

  • Be accompanied by the order number or other reasonable proof of purchase.

Please contact us before shipping any product back. Our team will review your request and provide return instructions where appropriate.

The 30-day period is a voluntary store return arrangement. It does not reduce or replace any consumer rights or remedies that cannot lawfully be excluded under applicable law.

2. Product-Specific Return Conditions

Because laundry hampers, shoe brushes, and clothes hangers are used in different ways, we apply reasonable return conditions based on the nature and intended use of each product.

Laundry Hampers

Laundry hampers are intended to help collect and organize clothing and household laundry. For a voluntary change-of-mind return, a hamper should be unused, clean, and in its original condition.

Please ensure that the item:

  • Has not been used to hold dirty or worn laundry.

  • Has no stains, moisture marks, odors, or visible residue.

  • Has not been torn, bent, crushed, or otherwise damaged through use.

  • Includes any removable parts or accessories originally supplied.

  • Is returned with its packaging and product labels where reasonably available.

A hamper that has been used to store laundry or has developed signs of use may not qualify for a voluntary change-of-mind return because of hygiene and resale considerations.

If the hamper arrives with broken components, damaged seams, missing parts, or another defect that existed before use, contact us separately so we can review the issue.

Shoe Brushes

Shoe brushes should be unused and in their original condition for a voluntary return.

Items that show dirt, shoe polish, cleaning-product residue, worn bristles, damaged handles, or other evidence of use may not qualify for a change-of-mind return.

If the brush arrives with loose or damaged components, a manufacturing defect, or a product description discrepancy, please contact us with a description and photographs where possible.

Clothes Hangers

Clothes hangers should be returned unused, clean, and complete.

For a voluntary return, please check that:

  • The hangers have not been used to hold clothing.

  • They are free from scratches, stains, residue, or deformation caused by use.

  • Any hooks, clips, connectors, or other included components remain with the product.

  • The original set quantity is complete.

  • Packaging and labels are included where reasonably available.

If a hanger arrives cracked, broken, missing a component, or materially different from the listing, please report the issue to us.

Defective, Damaged, or Incorrect Products

The conditions above apply to voluntary change-of-mind returns. They do not remove your rights if a product is defective, damaged before delivery, incorrectly supplied, incomplete, or materially different from its description.

If something is wrong with an item, contact us and explain the issue. Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.

3. How to Request a Return

To start a return request, email [email protected] with the subject line:

Return Request – [Your Order Number]

Please include:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. The reason for the request.

  5. Photographs if the item arrived damaged, defective, incomplete, or incorrect.

Our customer service team will review the details and send instructions if the return is approved.

Please do not send a package to our business address before receiving return instructions. This helps ensure that your return can be identified and processed correctly.

4. Return Shipping Costs

For voluntary change-of-mind returns, the customer is generally responsible for the cost of return shipping.

If the return is necessary because we supplied the wrong product or the item arrived damaged or defective, we will review the circumstances and address return shipping or other costs consistently with applicable law.

We recommend choosing a return shipping service that provides tracking. Keep the shipping receipt and tracking number until the return process is complete.

5. Return Inspection

After an approved return reaches us, the item may be inspected to confirm its condition and eligibility.

For voluntary returns, the review may consider whether the product is unused, clean, complete, and consistent with the applicable product-specific conditions.

If an item does not meet the voluntary return requirements, we will explain the concern and discuss any available next steps. This inspection process does not restrict remedies required by law for defective or incorrectly supplied products.

6. Refund Method and Processing Time

Approved refunds are generally issued to the original payment method used for the order.

We aim to initiate an approved voluntary return refund within 7 business days after the returned item has been received and reviewed. This is an operational target, not a guarantee or a replacement for any refund deadline required by law.

Please keep in mind:

  • Your bank or payment provider may need additional time to display the credit.

  • If only part of an order is returned, the refund generally applies to the eligible returned items.

  • Any applicable price adjustments will be reflected in the refund calculation.

  • Original shipping charges, if any, are not automatically refundable for voluntary change-of-mind returns unless required by law or stated otherwise at checkout.

Refunds required because an order cannot be shipped will be handled under the applicable legal requirements rather than the ordinary return-inspection timeline.

7. Exchanges

If you would prefer a different laundry hamper, shoe brush, or clothes hanger, contact us before sending the original item back.

Exchanges depend on product availability and the condition of the returned item. If the requested alternative is unavailable, we may discuss another appropriate resolution, including a refund where applicable.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once the order has been prepared or transferred to a carrier, cancellation may no longer be possible. You may then contact us after delivery to discuss the available return process.

Nothing in this section limits cancellation or refund rights provided by applicable federal or Florida law.

9. Packages Returned to Sender

A package may be returned to us because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the parcel.

If this happens, please contact us so we can review the carrier information and discuss the available options. If you request a new shipment, any additional shipping charge will be communicated before reshipment and applied only where permitted by law.

10. Contact for Return Assistance

For questions about returns, refunds, or exchanges, contact:

TY, LLC – Chic Storage Co.
384 Aberdeen Dr
Davenport, FL 33896
United States
Email: [email protected]
Contact Person: Madison Alexander

We aim to respond to ordinary customer service inquiries within 2–3 business days. Actual response times may vary during weekends, public holidays, or periods of unusually high inquiry volume.

11. Applicable Consumer Rights

This policy describes our voluntary store return procedures. It is not intended to waive, restrict, or replace any rights or remedies that cannot legally be excluded under applicable federal or Florida law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Thank you for choosing Chic Storage Co. We appreciate the opportunity to help make your home organization experience straightforward and dependable.