Shipping policy

At Chic Storage Co., we want ordering home organization products to be a smooth and straightforward experience. Whether you are choosing a laundry hamper to help keep clothing in one place, a shoe brush for your footwear-care routine, or clothes hangers to make better use of closet space, we want you to understand how your order moves from checkout to delivery.

This Shipping Policy explains our shipping fees, order preparation process, delivery information, tracking, and the steps to take if a package is delayed, damaged, or delivered incorrectly.

This policy applies to orders placed through https://www.chicstorageco.xyz/ and is administered by TY, LLC.

1. Shipping Fees

We offer the following standard shipping arrangement:

  • Free shipping on orders with a merchandise subtotal of $10.00 or more.

  • $5.99 shipping fee on orders with a merchandise subtotal below $10.00.

Unless checkout states otherwise, the merchandise subtotal is calculated after discounts and before taxes and shipping charges.

Your applicable shipping charge will be displayed during checkout before payment is completed. If a promotion or special shipping offer applies, the conditions displayed at checkout will govern that offer.

2. Order Processing

After you submit an order, it enters our order preparation process. This may involve:

  1. Reviewing the order and payment information.

  2. Confirming the selected products and available inventory.

  3. Preparing the laundry hamper, shoe brush, or clothes hangers for shipment.

  4. Packaging the products to help protect them during transportation.

  5. Transferring the parcel to the applicable delivery carrier.

Processing time is separate from transit time. Weekends, public holidays, high order volume, inventory checks, or other operational circumstances may affect preparation.

If additional information is needed to process an order, we may contact you using the email address provided at checkout.

3. Shipping Destinations

Available shipping destinations and delivery options are those presented during checkout.

Please confirm that the destination is supported before submitting your order. If the checkout process does not offer delivery to a particular location, we may be unable to accept an order for that destination.

4. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please verify:

  • Recipient's full name.

  • Street number and street name.

  • Apartment, unit, or suite number, if applicable.

  • City, state, and ZIP code.

  • Any additional delivery instructions supported by checkout.

If you notice an address error after placing an order, contact [email protected] as soon as possible.

We will make reasonable efforts to assist with an address correction if the order has not entered fulfillment or been transferred to the carrier. Once a parcel is in transit, an address change may depend on the carrier and cannot be guaranteed.

5. Shipment Tracking

Where tracking is available, tracking information may be provided by email or through another available order communication method.

Please allow time for the carrier to register the parcel and activate tracking updates. A tracking number may not display movement immediately after it is issued.

Carrier tracking is the best available source for the latest shipment scans. If tracking appears inactive for an extended period or displays an unexpected status, contact us with your order number so we can review the shipment.

6. Delivery Estimates and Delays

Any delivery estimate displayed at checkout or communicated after purchase is an estimate unless expressly stated otherwise.

Actual delivery may be affected by:

  • Carrier schedules and transportation capacity.

  • Severe weather or natural events.

  • Seasonal shipping volume.

  • Incorrect or incomplete address information.

  • Local delivery restrictions.

  • Transportation or operational interruptions.

  • Other circumstances outside our reasonable control.

If we learn that an order cannot be shipped within the time represented or within the period required by applicable law, we will provide the required notice and options. Depending on the circumstances, this may include obtaining your consent to a delay or providing a refund.

7. Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, consider checking:

  • Your front door, porch, mailbox, or usual delivery location.

  • Any designated package room or delivery area.

  • With household members, building management, or neighbors who may have accepted the package.

  • The carrier's tracking page for additional delivery information or a photograph, if available.

If you still cannot locate the parcel, email us with your order number and tracking details. We will review the available information and, where appropriate, assist with a carrier inquiry.

A delivery scan may be relevant to the investigation, but it does not automatically resolve every delivery concern or eliminate rights available under applicable law.

8. Damaged Packages, Missing Items, or Incorrect Products

Please inspect your order after delivery.

If a package arrives visibly damaged, contains the wrong item, or appears to be missing part of your order, contact [email protected].

To help us review the issue, please provide:

  • Your order number.

  • A description of what happened.

  • Photographs of the outer packaging and affected product, where available.

  • Any relevant tracking or delivery information.

We will review your report and work toward an appropriate resolution under our Return and Refund Policy and applicable law.

9. Multiple Shipments

Depending on inventory and fulfillment arrangements, products from one order may occasionally be prepared or shipped separately.

If an order is divided into multiple shipments, tracking details may be provided for each parcel where available. Please review shipment notifications before reporting an item as missing.

If an item has not arrived and you cannot find a corresponding shipment update, contact us so we can investigate.

10. Address Changes and Refused Deliveries

If you need to update your shipping address or delivery instructions, contact us promptly. We cannot guarantee that changes can be made after fulfillment begins or after the carrier receives the parcel.

If a shipment is refused, returned to sender, or cannot be delivered because the address is incomplete or inaccessible, we will review the carrier information and contact you where appropriate.

If you request reshipment, any additional shipping charge will be disclosed before the new shipment is arranged and applied only where permitted by law.

11. Order Cancellation and Shipment Delays

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment.

If a package has already been transferred to a carrier, cancellation may no longer be possible. You may still contact us after delivery to discuss available return options.

For online merchandise orders, applicable federal requirements generally require a seller to ship within the represented timeframe or, if no shipment time is stated, within 30 days after receiving a properly completed order. If a shipment cannot be made as required, the seller may need to notify the customer, obtain consent to a delay, or provide a prompt refund. We will handle shipment delays in accordance with applicable requirements.

12. Contact for Shipping Assistance

For shipping questions, tracking concerns, address corrections, or delivery problems, contact:

TY, LLC – Chic Storage Co.
384 Aberdeen Dr
Davenport, FL 33896
United States
Email: [email protected]
Contact Person: Madison Alexander

Please include your order number in shipping inquiries so we can identify the relevant purchase and provide more useful assistance.

We aim to make delivery information clear and to help customers when a shipment does not go according to plan.