Privacy policy

At Chic Storage Co., we understand that trust is an important part of every online purchase. When you browse our website, place an order, or contact our customer service team, you may share information that helps us process your purchase and respond to your needs. We take the responsibility of handling that information seriously.

This Privacy Policy explains what information may be collected through https://www.chicstorageco.xyz/, how it may be used, when it may be shared, and what choices may be available to you.

The website is operated by TY, LLC, located at 384 Aberdeen Dr, Davenport, FL 33896, United States.

1. Information We May Collect

The information we collect depends on how you interact with our website.

Information You Provide Directly

When you place an order, contact us, or submit a request, you may provide:

  • Your name.

  • Email address.

  • Billing and shipping address.

  • Order details and purchase history.

  • Product selections and quantities.

  • Information submitted with a return, refund, or exchange request.

  • Messages, photographs, or supporting documents you choose to send to customer service.

Please provide only information reasonably necessary for your transaction or inquiry.

Payment and Transaction Information

When you complete a purchase, payment-related information may be processed to authorize the transaction, complete payment, prevent fraud, and maintain business records.

Payment card details and other payment credentials may be handled by the payment service provider made available at checkout. We do not claim to store complete payment card information unless our actual payment arrangements require and lawfully permit us to do so.

Technical and Device Information

When you visit the website, certain technical information may be collected automatically by the website platform or service providers, depending on the tools enabled. This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and website interactions.

  • Date and time of visits.

  • Referring pages or general traffic sources.

  • Diagnostic information used to identify website errors or performance issues.

This information may help us maintain the website, understand general visitor activity, and protect our online services.

2. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including the following.

Order Processing and Fulfillment

  • Receiving and confirming purchases.

  • Processing transactions through the available payment provider.

  • Preparing and arranging shipment of orders.

  • Sending order confirmations and service-related updates.

  • Maintaining order and transaction records.

  • Reviewing address changes or cancellation requests where possible.

Customer Service

  • Responding to questions about laundry hampers, shoe brushes, and clothes hangers.

  • Providing information about product listings and order details.

  • Reviewing return, refund, and exchange requests.

  • Investigating reports of damaged, defective, incomplete, or incorrect items.

  • Communicating available solutions and next steps.

Website Operation and Security

  • Maintaining website functionality.

  • Identifying technical problems.

  • Improving navigation and the shopping experience.

  • Detecting suspicious activity and preventing fraud.

  • Protecting website systems and customer information.

  • Enforcing applicable website policies.

Business and Legal Administration

  • Maintaining accounting and transaction records.

  • Responding to lawful requests from government authorities.

  • Establishing, exercising, or defending legal claims.

  • Meeting applicable tax, consumer protection, and other legal obligations.

Promotional Communications

If we offer promotional emails or similar communications, we may use contact information to send product news, offers, or store updates in accordance with applicable law.

You may opt out of promotional emails through the unsubscribe method provided in the message or by contacting us. Opting out of promotional messages will not prevent us from sending essential communications about an existing order, payment, return, or customer-service matter.

3. Cookies and Similar Technologies

Our website platform or service providers may use cookies, pixels, tags, or similar technologies where enabled.

These technologies may support:

  • Essential website and checkout functions.

  • Shopping cart operations.

  • Remembering certain preferences.

  • Website security and fraud prevention.

  • Website performance measurement.

  • General traffic analysis.

  • Advertising or promotional measurement, if such services are used.

You may manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website features.

Where applicable law requires consent or provides an opt-out right for certain tracking activities, we will respect the relevant legal requirements.

4. How We May Share Information

We do not describe customer personal information as a product for sale. We may share limited information when reasonably necessary to operate the business, fulfill orders, provide support, or comply with law.

Service Providers

Depending on the services actually used, information may be shared with providers that help with:

  • Website hosting and ecommerce operations.

  • Payment processing.

  • Shipping and delivery.

  • Customer support and communications.

  • Fraud prevention and website security.

  • Technical maintenance and analytics.

  • Accounting or professional services.

These providers should receive only information reasonably necessary for their assigned functions and should handle it under applicable contractual and legal requirements.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a valid law, regulation, court order, or legal process.

  • Respond to lawful government requests.

  • Protect the rights, property, or safety of customers, our business, or others.

  • Investigate suspected fraud, security incidents, or unlawful activity.

  • Enforce our agreements and website policies.

Business Transfers

If TY, LLC is involved in a merger, restructuring, financing, acquisition, or sale of business assets, personal information may be transferred as part of the transaction, subject to applicable privacy and confidentiality requirements.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

  • Whether an order or customer-service issue remains open.

  • Accounting and tax recordkeeping requirements.

  • Fraud prevention and security needs.

  • The need to resolve disputes or enforce agreements.

  • Applicable legal obligations.

When information is no longer reasonably needed, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to lawful retention requirements.

6. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, or electronic storage method can be guaranteed to be completely secure. Customers should protect their devices and email accounts and avoid sending passwords, complete payment card numbers, or unnecessary sensitive information through ordinary email.

7. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected online from a child under 13 without legally required parental consent, we will take reasonable steps to address the information as required by applicable law.

Parents or guardians who believe a child has provided personal information to us may contact [email protected].

8. Florida Privacy and Consumer Rights

Florida has consumer protection laws that address unfair and deceptive practices. The Florida Digital Bill of Rights, contained in Chapter 501, Part V of the Florida Statutes, may also apply to businesses and data-processing activities that meet its statutory scope and thresholds.

The applicability of privacy laws depends on the business's activities, statutory criteria, and any available exemptions. We do not represent that every privacy statute necessarily applies to every activity of TY, LLC.

Where a privacy law applies and grants an individual rights, those rights may include, depending on the law:

  • Requesting confirmation of whether covered personal information is being processed.

  • Requesting access to eligible personal information.

  • Requesting correction of inaccuracies.

  • Requesting deletion of eligible information.

  • Requesting a portable copy of certain information.

  • Opting out of certain covered data-processing activities, where applicable.

To submit a privacy inquiry or request, email [email protected] with the subject line Privacy Request.

Please describe your request clearly. We may need to verify your identity or authority before responding. Requests will be handled according to applicable legal requirements, including relevant response periods, exceptions, and appeal procedures.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, such as payment pages, delivery tracking resources, or other external platforms.

Those services operate under their own privacy policies and practices. We do not control independent websites and are not responsible for their privacy or security practices, except where applicable law provides otherwise.

We encourage you to review the privacy notice of an external service before submitting personal information.

10. Your Communication Choices

You may contact us to:

  • Ask questions about information associated with an order.

  • Request an update to order details where changes are possible.

  • Submit a privacy-related inquiry.

  • Opt out of promotional emails, if received.

Some information may need to be retained to complete a transaction, maintain required records, resolve disputes, or comply with law.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, or legal requirements.

The revised version will be published on this page with an updated effective date. We encourage visitors to review this policy periodically.

12. Contact Us About Privacy

For questions or concerns about personal information, contact:

TY, LLC – Chic Storage Co.
384 Aberdeen Dr
Davenport, FL 33896
United States
Email: [email protected]
Contact Person: Madison Alexander

Please do not send passwords, complete payment card numbers, or unnecessary sensitive information by email.